Privacy Policy

1. Who this policy applies to

This policy applies to visitors of parisrove.com and people who contact Paris Rove about airport transfers, chauffeur service, private journeys or related travel arrangements. Paris Rove is responsible for deciding how information submitted through this website and its enquiry process is used.

Privacy enquiries can be sent through the contact page or by WhatsApp at +34 666 76 11 52.

2. Information we may collect

• Contact information, such as your name and WhatsApp number.
• Journey information, including pickup, destination, date, preferred time and planned stops.
• Passenger and luggage information required to understand transport needs.
• Flight or train details when relevant to an arrival or departure.
• Messages, questions, quotations and booking-related communications.
• Technical information such as IP address, browser type, device information, referring page and basic website usage data.

Please provide information only about people who have authorised you to do so.

3. Why we use information

Information may be used to respond to enquiries, assess service availability, prepare a quotation, coordinate an agreed journey, communicate changes, maintain business and security records, prevent misuse and comply with applicable legal obligations.

Depending on the situation, processing may be based on steps requested before entering an agreement, performance of an agreed service, a legal obligation, consent, or a legitimate interest such as responding to customers and protecting the website.

4. WhatsApp and external services

When you press a WhatsApp button, the website prepares a message on your device. It is not sent until you review it and press Send. Communications then take place through WhatsApp, a service provided by Meta, and are also subject to WhatsApp’s own privacy terms.

The website uses hosting and security infrastructure that may process technical request data. Cloudflare may provide security, delivery and traffic measurement services. Google-hosted font resources may receive technical connection data when loaded. Links to third-party websites are governed by the privacy policies of those providers.

5. Sharing information

Information may be shared only where reasonably necessary to respond to the request or provide an agreed service—for example with a driver or transport provider involved in the journey, and with hosting, security or communications providers supporting the website. Information may also be disclosed when required by law, to protect legal rights or to address fraud and security concerns.

Paris Rove does not sell personal information.

6. International processing

Some technology and communications providers may process information in countries different from your own. Where applicable, reasonable safeguards required by data-protection law should be used for those transfers. The privacy terms of third-party platforms explain their own international processing practices.

7. Retention

Enquiry information is retained only for as long as reasonably required to respond, prepare and manage a service, maintain necessary records, resolve disputes and comply with legal obligations. Retention periods may differ depending on whether an enquiry results in a confirmed journey.

8. Cookies and similar technology

The website may use essential storage or cookies needed for security and normal operation. Infrastructure and measurement providers may also process technical data. If non-essential advertising or analytics cookies are introduced, the consent mechanism and this policy should be updated before they are activated.

9. Your choices and rights

Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where consent is the basis for processing. A request may require reasonable identity verification. You may also have the right to complain to the relevant data-protection authority.

10. Security

Reasonable organisational and technical measures are used to protect information. No website or messaging system can guarantee absolute security. Avoid sending unnecessary sensitive information and contact us promptly if you believe a message or account has been misused.

11. Children

The website is intended for adults arranging travel. Information about children should be provided only by a parent, guardian or authorised adult and only where necessary for the transport request.

12. Changes to this policy

This policy may be updated when the website, services or legal requirements change. The latest version and revision date will be published on this page.